Information on their letters
They made an arrangement with me over the phone, never sent me a confirmation (after pulling $$ from my bank account). They have taken payments monthly since & I get the notices after they've taken $ from my account. Their letter says to contact them before making a payment if paying in full.
I have tried to call them and the phone numbers on their letter, but I only get a busy signal - for almost a week now. They went & pulled the remaining balance from my account (several thousand) and it's not in my account yet.....again, I have been calling them to tell them this, but can't get through on the phone. Within a week, they pulled the amount again!
It has now put my checking account in arrears, fee's etc etc. If they would just put the correct (actual) phone number on their letter, I could have reached them as instructed and resolved this. I just found a WORKING phone number on this website!!
Reply from DebtCollectionAnswers.com:
We are glad you've found our site helpful. However, we would also strongly encourage you to at least file a complaint with the CFPB (consumerfinance.gov) and your state attorney general, and also think about contacting a consumer law attorney to find out whether they have acted legally.
You can talk with a consumer law attorney with experience in debt collection cases. Learn how to get low cost or FREE legal help with your debt collection problem here.