Collection agency refuses to send statement
I have been working with this collection agency since February of 2009 and making regular payments. In the past I had to ask for a statement to ensure payments are posted. I asked again and now they are refusing to send me a statement; stating they are not a billing agency so they don't have to send statements. They stated they would give me the information over the phone, but not in writing. What type of recourse do I have? This is in the state of Nebraska and the debt is for doctor bills incurred between 2003 and 2009.