Collection agency refuses to send statement

by Carri
(Omaha, Nebraska)

I have been working with this collection agency since February of 2009 and making regular payments. In the past I had to ask for a statement to ensure payments are posted. I asked again and now they are refusing to send me a statement; stating they are not a billing agency so they don't have to send statements. They stated they would give me the information over the phone, but not in writing. What type of recourse do I have? This is in the state of Nebraska and the debt is for doctor bills incurred between 2003 and 2009.

Comments for Collection agency refuses to send statement

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Jan 20, 2011
 Debt Collection Agency Won't Send Statement
by: Debt Collection Answers

I recommend that you take two steps. First, put your request to the collection agency in writing, make a copy of your letter for your files, and then send the letter to the agency via certified mail with a return receipt requested. When you receive the receipt, file it with your copy of the letter you sent. The letter will document what you asked of the agency and the receipt will provide proof that the agency received the letter. This may be helpful if after taking the second step I recommend, you take legal action against the collection agency.

Next, set up an appointment with a consumer law attorney in your area who helps consumers resolve their debt collection problems. I am not an attorney and I am not familiar with Nebraska's debt collection law. Therefore, I cannot tell you whether the collection agency you are dealing with has violated your legal rights, but the attorney can. And, even if they've not been violated, the attorney can advise you about how best to deal with your problem.

Good luck getting the information you want.

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