Windstream Services

by Brooke
(Pennsylvania)

I ordered a "bundle pack" form windstream to include telephone, cable and internet. However, when the installation date came they turned the service on but never advised us they were doing so. The day after the scheduled installation I plugged our telephone in and there was a dial tone. I then had to call Windstream and advise them I could not use my internet service until they provided me with a modem to do so. I received the modem two (2) days later. I never got me cable turned on. When I called Windstream to inquire of them why they stated due to our credit we would have to call DirecTV and pay them a down payment and then our cable bill would go through DirecTV not Windstream. That is not what we ordered. We ordered a 3 in 1 bundle pack from and through Windstream. I canceled the service. Their service was on a total of 6 days. I did not find out the service was turned on til day 2, day 4 I got the modem but on day 3 I was advised the DIrecTV situation.

After discussing the issue with my husband he agreed we should cancel the service because they were trying to provide a service we did not order. Now they have sent me $281.61 invoice. For a total of 6 days of service and not the complete services we ordered.I didn't make a phone call, I didn't end up setting the modem up and I canceled as soon as we were able to find out the television service would be a process.

So, my question is whether I am required to pay that $281.61 invoice for services I NEVER even used.