Share Your Complaint About CBNA Here!

Here you can share your complaint about CBNA. Please keep in mind we are not the collection company - we are simply an educational website that tries to help consumers find answers to their questions about resolving debts with debt collectors.

Please do not include any of your personal information (last name, phone number, account number, etc.) But please DO be specific about the problem you are having with the collector.

And though you may be frustrated, please be civil! No profanity please.

Use the comments link below to share your complaint.

Comments for Share Your Complaint About CBNA Here!

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Nov 02, 2015
Best Buy Credit Card
by: Anonymous

I have cbna on my credit report, and it's my Best Buy credit card. They're the ones that gave me the loan!

Sep 11, 2015
cbna on credit report dont owe anything but have never had the card
by: Anonymous

There is an active card through these people on my credit report with an available balance and not owing any money on it and any payments that had been made in the past were paid on time, but I don't recall ever having this card or ever using this card. The people at the bank tell me its actually doing good for my report but if I have a credit card out there that's good i would like to have it in my pocket. I called Citi bank and they say they have no record of anyone with my social ever having an account with them. What should I do? How do I find this card?

Reply from

How odd. We really don't know what to suggest. You can dispute it on your credit reports but then it might be removed. Do you have a common name (could be mixed up with someone else on your credit reports) or perhaps you are an authorized user on someone else's account?

Aug 11, 2015
by: Anonymous

IF you find CBNA on your credit report it is not an agency in Dickson TN and it is not Credit Bureau of North America it is a credit card company in Sioux Falls SD or New York named Citibank North America. their web address is or their customer service phone number is 1 800 374 9700

Jul 08, 2015
by: lv

This has showed up on my credit report. I do not have anything to do with this company. Do not have any loans. Why is it on my credit report?

Reply from

Perhaps they have you mixed up with someone else. You have the right do dispute it. Please read our page about
how to dispute credit report mistakes.

Feb 18, 2014
Customer service
by: Anonymous

I had a CBNA account show up on a credit report from a local bank. I do not owe this money, and his did not show up 1 month earlier on a separate credit report. I am unable to speak to any human being about this matter. This is possibly a fraud issue, yet I can not get any information unless I pay them for a new credit report. This is horrible customer service, and a terrible automated service. Very frustrating, but this is normal for this horrible type of credit reporting business.

We have a page with instructions for disputing mistakes on credit reports and hope it's helpful.

Jan 29, 2014
Incorrect information on my credit score
by: Anonymous

January 29, 2014--Retrieved my credit report on line. Found an outstanding balance for $762 posted by BBY/CBNA. I have no knowledge of this bill, nor the company. I have never received a bill or a notice indicating that I owe this amount to anyone. What should I do to have this removed from my credit score report? This is a recent addition to my credit score report, and it is having a negative effect. Please help me.

Reply from

We have a page that describes how to dispute credit report errors.

Nov 15, 2013
by: Anonymous

I as well have an amount of $3499 on my credit report which is not mine since March 2012. What so I do to have this removed???

Reply from

Please read our page on href="">how to dispute credit report errors.

Apr 10, 2013
CBNA on your credit report
by: ANN

If you have an item that is showing on your credit report as CBNA, please dont call 615 229 1038 because it is the wrong number. the company you are actually looking for is Citibank North America in Sioux Falls, South Dakota below is their web address...

Dec 28, 2012
cbna on my credit report
by: Anonymous

I have discovered that CBNA was included in my credit report accompanied with a certain amount that seems to be an outstanding balance that has to be paid.I have not receive any bill nor calls about this particular unpaid amount. I don't even know where this unpaid amount came from.

Mar 24, 2012
Off MY Credit
by: Anonymous

I've found out that cbna have been on my credit report since 11/29/11 and i didnt even know about it i dont even know why or how only that i no it's hurting me an that i want them off.

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