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SANTANDER CONSUMER USA INC. - DALLAS TEXAS

by Mike
(Cincinnati, Ohio)

After being told to stop making calls to my place of Employment telephone number as well as being sent in writing notification that any debt collection efforts are to be sent in writing...SANTANDER CONSUMER USA INC out of Dallas Texas continues to harass me with calls at my work number...during my work hours.

I informed them of the Federal Statues concerning what they are doing is wrong....and they scoffed at me and continue to call my place of Employment. Today I received another 5 calls AFTER again telling them to stop calling and send any info they have in Writing.

Comments for
SANTANDER CONSUMER USA INC. - DALLAS TEXAS

Click here to add your own comments

May 25, 2010
 collection calls at work
by: Gerri

Mike,

Is there a reason why you haven't contacted a consumer law attorney? We are not attorneys, but your complaint describes some practices that are not allowed under the FDCPA, and there may be state laws that apply as well.

If you sue a debt collector under the federal Fair Debt Collection Practices Act and win, you may be entitled to damages as well as attorney fees. And quite honestly, many cases don't even make it that far and are settled.

You can talk with a consumer law attorney with experience in debt collection cases. Learn how to get low cost or FREE legal help with your debt collection problem here.

Will you let me know what the attorney has to say? Or why you decided not to go that route? You can use the comment link below to follow up.
Oct 31, 2010
 tried but to no avail
by: Anonymous

Repo company x3 at my home now at my sons home.They are saying we were three months late . We were never notified our acct was sold to Santander then the trouble started. son was sending payments to old bank.On monday santander FOUND a money order from June 09 and 2 more money orders are missing. Santander didn't wast to hear anything said the money orders could have been made out to anyone. so now we have the threat of them taking the car which would have been paid off in Oct10
Dec 07, 2010
 Bankruptcy nightmare
by: Anonymous

Many years ago, I purchased a car. The loan was handled by Arcadia Financial. I had to default on the loan, as I had lost my job and was unemployed for some time. Though it was a secured loan, Arcadia refused to get the car. Eventually, I had to file Chapter 7. After my debts were discharged, I called Arcadia to come and get their car. THEY STILL REFUSED. I told them it was a discharged debt under Chapter 7, and they needed to come and get their property, they still refused to pick it up! Flash forward to the present. The car has been sitting in my garage, I need to get rid of it. I call Arcadia, and find out they went out of business, and all debt was transferred to Citi Financial. I called them and gave them the information; they transferred me to the proper department. I gave the info to them, they said they'd get back to me in 30 days. 3 months later, I find out they sold all of their outstanding debt to Santander Collection! Now, even though my debt was discharged, they are going to come after me like the scum that they are: all because Arcadia couldn't be bothered to pick up their property!!!! Does anyone have any idea what I can do? I just want to get rid of the damn car!
Dec 08, 2010
 bankruptcy nightmare - reply
by: Gerri

Anonymous,

Did you have an attorney handle your bankruptcy? If so, he or she should answer this question for you. If not, then I would encourage you to send the debt collector a copy of your discharge papers showing the debt was discharged and ask them not to contact you again.

I honestly don't know what to tell you to do with the vehicle though. Very odd situation. That's why I would encourage you to talk with an attorney. But I don't think it should be difficult for you to get the debt collector to stop contacting you.
Feb 16, 2011
 Excess and unexplained fees
by: Frogtexas

We had our loan with HSBC, when my husband lost his job, they put some notes to the back of our loan. We were continuing to pay the note and sometime in July 2010 were notified by Santander that they were now holding the note, we were $1,500.00 dollars behind and they would repo our truck. We scrambled, but managed to get the payment to them within 3 weeks (went with eating by the way), so now we are caught up right? Well, I guess not, because the last notice we got from HSBC said we owed $3,200.00 after making the $1,500.00 payment, they still said we owed 3,200. We have been making our payments every month since then, that would be August, September, October, November, December. The amounts come out to $3,510.00. We are thinking our car is now paid off right? Not so, they tried to repo our truck this morning, we call them and they are stating that we have to pay another $2,400 dollars to pay off the car. They tell my husband that we have approximately $320.00 dollars a month that we are paying in late fees and that only a little over $200.00 is being applied to the that we still have $900.00 owned on the note and the remaining amount due of the $2,400 is for late fees. Is this legal? They have yet to explain or itemize any of the fees they are charging us. They made us make a $249.00 payment today to keep them from repoing the car. I just don't know what to do at this point. I feel like we will never get this car paid off at this rate.
Feb 16, 2011
 Auto loan
by: DebtCollectionAnswers.com

Frogtexas -

Please call a consumer law attorney asap to find out whether these collection tactics, and the amount they are trying to charge you, are legal.

Find out how to get FREE or low cost legal advice about debt collection from a consumer law attorney here. There is no fee unless you recover, so there is really no reason not to get some advice on this.

Let us know what happens!
Mar 03, 2011
 CON ARTISTS
by: Anonymous

They are a bunch of crooks. The interests raqtes they charge don't allow you to build any equity in your car and and after you pay on it for $ years and are having hard times, they repossess it!

Whatever! Hope they get what they deserve....
Apr 11, 2011
 Tired of People Complaining and Doing Nothing to SANTANDER,Now U Can.
by: Don

I am starting a Law Suit against SANTANDER USA
for harassment and unlawful interest rate fees that do not allow you to ever get out of debt with them.if your interested put a "Suit Against Santander" in the Subject Area.
Today's Date is April 11,2011
We live in the DC Metro Area (MD/VA/DC)

From
TOOREAL4THEWORLD (Don)
Apr 30, 2011
 Suit Against Santander
by: Anonymous

These people are unbelievable. WORST SERVICE EVER, I SWEAR WHAT THEY DO MUST BE ILLEGAL.. I was able to sell the car privately and after the car was paid they refused to comply with letter of payment- I called them all day for almost a week after- different story every time. To top it all off they gave the poor woman who was nice enough to buy the car from me such a runaround we were both totally disgusted. Now they owe me a refund for overpayment and they said i might have that in 60 days! ha- i am not surprised in the least. totally unacceptable all around. Lawsuit? Count me in!!
May 13, 2011
 Santander Law Suit
by: Sakkasie

I have retained Lemberg & Associates to handle my case against Santander for harassment and severe emotional distress.

Mere words can not express how much I despise this company. They are the maggots that feast on the flesh of humanity.

Reply from DebtCollectionAnswers.com:

We hope you come back and let us know how it turned out.
May 23, 2011
 Call Mark Ascherman To Join The Class Action Lawsuit
by: Anonymous

I got ahold of an attorney due b to all the issues with santander consumer usa. So if anyone wants to join call MARK at 713-942-0808 that you want to join the class action. Let's get this company for all the distress and pain that they caused us. I live in Houston, texas
May 31, 2011
 Reference Harassment Calling
by: Anonymous

Santander apparently asks for references regarding loan applications and then calls those references when they cannot get a hold of the applicant. I have received more calls than I can remember because my friend has placed me as a reference on his application. I have no relationship to this loan, he merely placed me as a reference contact. I have asked Santander to stop calling me after some innumerable initial call and stated that I did not give permission to my friend to give my number which is a Cell-Phone and revoke any right they believe they have to call me by virtue of having been listed as a reference and any implied acceptance of calling me due to having answered politely prior without complaint. I have also stated that to my knowledge FCC frowns on placing calls to a person who has expressly requested not to be called with regards to a cellphone. And I have still received 2 calls since then. The person on both of those calls was much less polite than anyone that called prior. This last call when I stated what I have stated above, he mentioned that my friend made it between me and santander due to leaving my number and implied that I could not remove it and that I could not stop incoming calls unless I could get my friend to call him back. He dismissed any illegality in harrassing and threatening continued harrassment of me--both a noncustomer and a person receiving these calls unwillingly via cellphone--and then hung up on me when I asked for his name and to be transfered to a manager.

I looked up a number on line and spent the next couple hours trying for the second time to be 'successfully removed' from their computer system. Hope this last time takes...
Jun 04, 2011
 suit to santander
by: saldana

Please tell me where we could file a law suit against Santander? I have the same problem. If any one has please e-mail me so could be included.
thanks
Mxsaldana @ att.net
Jun 23, 2011
 mt home title
by: Anonymous

we paid off our mt home with a $46,000 check which they cAShed right away. we have been trying to get our title. we had a chance to see this mt home but had no title and couldn't get it. needless to say very unhappy.please get someone of those 5000 employees to mail us our title.
Jun 23, 2011
 Late fees
by: Anonymous

I purchased my vehicle in January of 2008 for 22,000 and now i recently got a pay off for the same vehicle and it is 23,000 which does not make any since to me at all until i called and they had told me that for every day that i was late they charge a fee. Yes i have been late but my husband was out of work for some time and it was hard to make the payments and they were told this but didn't want to hear it. She had also told me that i had a simple interest loan which i was not aware of. They had been calling and calling so i had contacted a lawyer about this and they was told that i had a lawyer so the calls stopped..My question is can they charge me a fee for every day that i am late??? This is just awful i will never get this loan paid off with these people...

Reply from DebtCollectionAnswers.com: Have you asked the attorney whether the late fees they are charging are legal?
Jul 20, 2011
 RV loan
by: Ronnie

Santander bought my rv loan from GE & by talking to these people today they do not have a clue. I don't like to be mean but these are some real idiots. As soon as I get home I'm getting a loan thru my bank and will not have to deal with these lunatics. It took four calls before they could tell me management was out of office for the day. They finally put me thru to the Presidents # and guess what that # has been disconnected. Sorry Santander but I would never do business with you and I wish GE had not sold my loan to you.
Aug 06, 2011
 Class Action Lawsuit
by: Cynthia

E-mail Cherie. She is trying to get people to join a class action lawsuit agains Santander. cheriecnnn@yahoo.com
Aug 13, 2011
 Why is Santander Consumer USA still in business?
by: Perseverance

My auto loan was transferred from HSBC Auto. I never had any late payments nor late charges until my auto loan ended up in the hands of these inhumane heartless crooks. The minute I received my first statement I questioned my late charges.

They started calling me at all hours of the day and night, all week long even at the school where I work. They never removed the late charges, I had to sign a deferment, and the late charges continued. They just showed up unexpectedly in my driveway and repossessed my vehicle. Customer Service demanded close to $2,000.00 within 24hrs. I told them the statement had unauthorized charges and their reply was: "Read the back of your statement and send us a moneygram using the referenced code, it takes 3hrs. to process and then you may get your vehicle. I don't have that kind of money, they know I am a recent widow and a struggling school teacher with two daughters enrolled at two different universities.

Yes, I will definitely seek legal support. I have faith in our Lord, and Father. It is beyond my understanding why they are still in business.
Aug 15, 2011
 santander
by: Swright27@hormail.com

I told my 90 year old grandmother and my aunt that I was going to jail. my grandmother offered payment, I told her it was too late because the warrant had already been issued for my arrest.
Aug 31, 2011
 Lawsuit filed against Santander
by: DebtCollectionAnswers.com

Readers may be interested in this story in the Madison Record about a lawsuit that has been filed against Santander USA. We think it's important because it illustrates why it's so important to get help from an attorney if you are experiencing collection problems. The attorney may be able to identify areas of concern that aren't immediately apparent.
Sep 17, 2011
 Santander Repo Tactics
by: Anonymous

This company should be put out of business. EVERYONE READING THIS NEEDS TO KNOW THAT THEY ARE USING CAB COMPANIES TO WATCH FOR A CAR IN THE AREA WHEN THE OWNER LIVES. THE CABS FOLLOW YOU AROUND, STAY IN CONTACT WITH EACH OTHER IN THE AREA BY PHONE. I BELIEVE THEY HAVE A GPS OR SOME OTHER SORT OF TRACKER ON MY CAR. I WILL GET THIS CHECKED OUT AND FILE A COMPLAINT AS MY CAR IS TOO OLD TO HAVE INSTALLED TRACKING AND I CALLED THE CAR MANUFACTURER JUST TO MAKE SURE. They have been following me for 6 months trying to get my car. I tried to work out payment arrangements with them, they FLAT OUT LIED to me, so I stopped making the payments, figured they could come and get the car. Now mind you this car is over 6 years old, has 90,000 miles on it and has at least $3,000 in damage on it. Still they want the lousy $3,000 they MIGHT get on auction. They are now calling people that no longer have anything to do with me because their names on listed online as my family. Thank goodness I am not working. They called my ex-husband, divorced in 1992 the other day and threatened him. That did not go well. IF ANYONE HAS ANY INFO THEY CAN PROVIDE ME ON THE LAW, I WOULD APPRECIATE IT. THESE GUYS ARE SICK, THEY SHOULD JUST FOR A JUDGEMENT AND LET IT GO!!!!!
Sep 20, 2011
 Unfair Practices
by: Anonymous

I too am haviing major problems with Santander. During the time my car was with CitiFinancial I requested that a few car note be deferred to the end of the loan. I was between jobs and even was without employment during a period of time. Citi was always willing to defer my payments. Now that I have paid my last payment and am now planning on paying the remaining deferments Santander who took over the loan from CitFinincial about a year ago is asking for me to pay $3500.00 worth of penalties and b.s charges in order to pay the car off. They are basically asking for a balloon payment which I had never signed nor agreed to while deferring the payments.

I too am consulting an attorney and am looking for any means to stop this company from its unethical treatment of consumers. If anyone is aware of a Class Action Lawsuit against this company please pass the information onward.

It would be great if ABC or one of the major news organizations can expose this horrible institution.

Oct 18, 2011
 they are comitting insurance fraud
by: Anonymous

I am a shop that repaired one of their customer cars, insurance sent them a check and they refused to pay my shop, then the their empolyee hung up on me. My lawyer has other ideas.

From DebtCollectionAnswers.com: Let us know how this turns out!
Oct 25, 2011
 Suit Against Santander"
by: M Wright

Payment not being posted correctly, caused my gap claim not to be paid, reported late payments to the credit bureau, claiming to have not received payments and unable to get any of these problems rectified when you call. This seems like a never ending loan.
Nov 14, 2011
 Idiots!!
by: Bob

I bought a car in 2008 financed through "Flagship Credit" which was sold to Santander a year or two back. A month ago I traded in that car to a dealer who, naturally paid off the car and financed my new loan through a different company (GMAC). A check for the payoff on the old vehicle was sent on October 21st of 2011. It was cashed by Santander on October 31st of 2011. Every day, at least 5 to 6 times a day for the last 3 weeks, they have called telling me I'm past due, making threats to repo the car etc. I have the cashed check docs in my hand! I keep telling them the car was paid off and I have the cashed check but to no avail. They have called 3 times today alone! Each time I call them, I get a "we'll document this on your account" type of spiel. Yet they continue to call. Idiots!!
Dec 06, 2011
 reporter
by: Bob

I'm looking to speak to someone who had late fees "re-aged" by Santander...and was presented with a $2,000 or $3,000 bill. If you'd be willing to talk to a reporter about your situation, please write me at BobSullivan4@gmail.com
Dec 08, 2011
 Pure Harassment...help
by: Anonymous

I have made payments to santander for the past four years. Three weeks ago I traded in my car for a new car and the place where I traded it made an error on the paperwork. This error has caused the payoff to be late and my account is in arrears 24 days. Santander has called me a minimum of five times a day for two weeks. I have been nothing but polite until tonight. Around 1530 today another lady called AGAIN about the payment or payoff. I explained it to her again about how they should have the payoff by tuesday of next week and If there were any problems with the payoff to call me back at the end of the day on tuesday. This whole conversation was over heard by the co-signer on that loan. Within five minutes santander called his number to ask for the payment again. He explained that he was sitting here with me and they said "oh, thank you" and hung up. Around 1900 tonight the same lady called back and I got ticked to say the least. I am a paramedic and work 24-36 hour shifts and don't need to be harassed when I have down time to sleep at work or when I actually get to be home. I told her we had just spoken and she said no one had been in contact with me in the last four days. An argument pursued. What I tried to tell her was that if they would leave me alone until tuesday I would gladly call and check on the hold up with the payoff but I had to give them a few days to get it paid due to the error. I noticed in this argument she stated that no one had called me today from that number. She was right, they call from a different number and often area code every time. I told her that using a different number did not change the fact santander was the one continually calling me. I told her I was jumping on the first class action lawsuit I could find and she said they had all recordings from that number and I told her I had my own recording of their calls on my cell phone bill and to stop calling me! They discussion escalated as she would not let me talk and kept talking over me and then she hung up. If anyone knows a way to deal with this please contact me. I am calling lawyers tomorrow to stop this little loophole they think they have by using different numbers to harass people. autumn111269@yahoo.com
Dec 09, 2011
 Harassment
by: Anonymous

My payment is late but i told them i would be making it by a certain day later the same week, the literally called me 10 times today and who knows how many times they called my family and friends. They are so unprofessional.
Dec 12, 2011
 Santander
by: Anonymous

I recently paid off my loan with this company in November 2011. I had to send them a check via mail cause they wouldn't accept my last payment over the phone. They received my payment and cashed my check. The next day the payment never posted my account. I called they said they never received it. I had to go to my bank and get prove that they did cash it and i had to call the bank on the back of the check to prove they dealt with Santander. It was a run around game and very frustrating on my part.

By the following Monday my payment was found and posted my to my account. I asked about my title and they said it would be mailed out in 20 days. Today is the 20th day and i had to call to see why i haven't received it. Here to come to find out they LOST it how can they lose it? So now i have to go to the BMV get a duplicate title and i have to PAY for it what a crock. This company has been anything but helpful they are very rude and very unhelpful when it came to my loan they would call my house, cell phone all hours of the day and night if i was one day late. I have filed a report with the BBB and i have contacted a lawyer about this matter. Santander needs to be put out of business because of their crooked ways.
Dec 14, 2011
 stucklikechuck
by: Anonymous

we purchased a brand new car in 2008. the loan was then sold to santander. we have had the vehicle for 3 1/2 years and have paid over 16,000. it was only 20,000 new. now santander is only willing to settle out for 20,000. we hired some folks to help negotiate to get our payments down. now because of the credit rating we cannot refinance vehicle cause we owe more than its worth. santander has been an absolute nightmare. now we are stuck either paying 600. a month or let the car go back.
Dec 19, 2011
 classaction lawsuit
by: Anonymous

I am glad that 3 attorneys offices have started a class action lawsuit against this company
Dec 31, 2011
 pissed
by: Anonymous

My cousin has a loan with these rip off people. Her term was for 5yrs(60 payments). A few payments have been late. So far 49 payments have been made, to an approximate amount of $26,000. Now they r say she owes $17,000 more dollars, which is approximately 3 more years. What can be done about this?
Jan 04, 2012
 ive been through hell and back with these people
by: Anonymous

OK so i'm not going to lie i've had some hard times and i haven't been able to pay my payments in the past 2 months. My cousin co signed the loan with me and not only have they blown up my cell phone my old jobs phone my cousin's cell phone but they have also called some of my friends which were put down as references told them how much i owed and that if i did pay i was going to be arrested they are constantly calling my cousin even when they already spoke to me and i already told them what is going on they call him and tell him that he has to pay or they will press charges against him and that the are going to ruin his credit now my whole family is upset they stop speaking with me due to this im having a hard time as it is already without them adding to the fire... i have been paying payments on time before all this occurred yet i have a balance of 2,500 when the car payment is only $550 so what they are telling me is the other $1500 is on late fees and stupid charges that to me seems so unfair and not right at all.

Reply from DebtCollectionAnswers.com:

We hope you are going to talk with a consumer law attorney and file a complaint at ConsumerFinance.gov and FTC.gov.
Jan 07, 2012
 Has to be something we can do!!
by: Ky man against Santaner

My car loan was taken oevr by Santaner in september 2010. The loan was originally through Citi Financial. I made regular payments in the same amount that i made to citi financial. NEVER missed a payment. Last night at 10:00pm the repo man came to get my vehicle. He suggested I call Santander to get it straightened out, after i showed him my receipts. Well, the person from santander said I should send $1000.00 by money gram immediately. He then said he would talk to his manager. Then the manager got on the phone and said for me to give up my vehicle because he would not accept anything. Apparently my payment was raised and I was not informed. I have not had any communication from these scam artists. No payment book or anything stating my payment was late. He said I was 103 days late because I didn't pay the correct amount. I actually bribed the repo man but he said someone else will come back. I am not giving these people another cent, They can find my car (good luck)and take it. The loan originally was 7,000 and is more than that now.

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