Number of daily phone calls

by Eugene Brickman
(Twinsburg, OH)

For 2 months I have been trying to negotiate a one month deferment,due to a medical emergency,with Santander who recently purchased HSBC auto loans. I have explained my situation no less than a dozen times to different people. None of them seem to ever know what I am talking about nor do they take the time to reference any of my previous calls. At first they stated that I needed to update my account and insurance information in order for the deferment to be approved. Which I did. They said the deferment would be approved. I still was receiving up to 7-8 calls a day, every time explaining the entire situation over and over again and again being told that the deferment was approved. A week later, the phone calls started again and I asked to speak to a supervisor,again explaining the entire situation. She told me that the deferment was being approved and again, a week later, the phone calls started again. 6-8 times a day. At this point I just don't know what to do. I've been as patient as I can possibly be. I'm Tired of repeating myself over and over again to these people and they just don't get it. Do I have any legal recourse. Thank you.