NCO Financial

When you terminate your phone service, any "do not call" block you have in place for telemarketers on your old number is removed. So why isn't the reverse in place for debt collectors?

I got a new home number two months ago, and I have been inundated with debt collection calls. Most companies will accept a "does not live here anymore" answer and will stop calling me.

However, NCO Financial does not give me that chance. I have received 30-40 calls from them, and always from a computer. The message does not tell me who the debtor is, and there is no option to say "stop calling" or even talk to a human. I called the return number five different times over two months before I got an answer. They agreed to remove my number, but they treated me like an inconvenience.

I don't know the law, but what it SHOULD say is that after the autodialer connects, it must connect you to a human. It SHOULD also say that the collection agency must check with the phone companies each month and remove numbers which have been disconnected.

Comments for NCO Financial

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Sep 08, 2010
collectors calling old numbers
by: Mary & Gerri

We agree with you completely. We are hearing a lot of complaints about this practice and it needs to stop. The FTC needs to step in with some kind of registry like they have for the Do Not Call list.

We have written about collectors calling old numbers and we encourage you to file a complaint with the FTC.

If NCO won't stop calling you about a debt that's not yours, you can send them a
You can read our advice on using a cease contact letter instructing them not to call you again. Their contact information is on their website. once you tell them not to contact you again, their calls must stop. If they don't, you will want to consider talking with a consumer law attorney.

Thanks for sharing your experience.

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