How Do I Work With Them?

by Amy
(Boston)

I have a company calling me for a college tuition bill from over 2 years ago. I paid the college directly not even 30 days after hearing about it, but the company keeps calling me claiming I owe them. I asked for a itemized statement in writing to find out what exactly i owe and why; however the "bill" they sent said only "fees."

After much harassment from one particular rep I was cowed into paying a portion, then didn't hear from them until now. I've read up on my rights since then and am shocked that most of the behavior I was subjected to was not only inappropriate but considered illegal.

How do I go about dealing with them this time around? I don't want to deal with that harassment but I refuse to be forced into paying a nonexistent bill again.