Crescent Bank & Trust

by Carolyn
(Houston, Texas)

On Friday, April 23, 2010, I received a call in reference to my car loan payment that was late. I explained to the people on the phone that she was calling my place of employment and I stated that it should be a note in my file to call my cell phone or my home number. I asked her to call my cell phone and she refuse to end the conversation. I eventually hung up the phone because my manager came into the room. I went to the bathroom and called Crescent Bank to make the proper arrangements. I did not want to speak to the same person because she was unprofessional. She threatens to repossess my vehicle and she kept emphasizing that every 30 days you all can review a file as well as repossess my vehicle.

I asked to speak with a manager because I want to know if it was company policy for one of your employees to act in such a manner. I was transferred to a young lady that I soon found out that was not the manager and I asked that the call be recorded. I kept hearing beeps in the line as if the call was not being recorded but someone was monitoring the call. As we were on the phone someone from Crescent Bank continue to call my employer and my co-worker came in the restroom saying that someone from the bank is on the phone. I told her to tell them that I was on the phone with someone from the bank, stop calling. She gave your representative my message. Instead of you rep hanging up she wanted to know who I was talking to from the bank. My co-worker left her on hold and then that person called back asking for me again. This was too much, my manager wrote me up that day because someone called 4 times even asking for human resource.

As I was on the phone with the other person, I kept telling her that there was someone that kept calling the office. But she kept talking to me about collect a payment which I know that I owe. My problem was that it took several times for me to keep repeating that someone keeps calling my job as I am on the phone with you.

Finally she said, I will go out to the floor and tell them to stop calling my job after she got my debit card number. This was bad business and I have to report it.