NCO Financial

Learn What To Do If NCO Financial/NCO Group Contacts You



NCO Financial Systems, or NCO Group, is one of the largest bill collectors in the world, with more than 100 locations in eleven countries. It used to be a public company, but it was taken private in 2006 by management.

Please note: DebtCollectionAnswers.com is not affiliated in any way with NCO. Our goal is to help you learn how to deal with debt collectors and resolve your debts. We have provided a link to NCO's website, and their contact information below, in the background section.

Many consumers who have been contacted about a debt with NCO Group will see “NCO Fin” or “NCO Credit Services” listed on their credit reports. In fact, the first time you learn about a collection account with this company may be when you find it listed on your credit files.

Like any other collection agency, NCO Financial Services is required to follow the debt collection laws found in the Fair Debt Collection Practices Act, as well as state laws, and the company says on its website that it has developed procedures to follow the law.

At the same time, this is a large bill collector and some consumers have reported problems in dealing with them.

How to Deal With NCO Collection Agency

If this company is listed on your credit report, but you have not received correspondence about a debt, you can contact the company through the website link in the background section below. Keep in mind, though, that contacting the company may result in them trying to collect the debt from you.

As we recommend in our e-book Debt Collection Answers: How to Use Debt Collection Laws to Protect Your Rights, be sure you keep good written records about your conversations and correspondence with any bill collector.

You can download our free debt collector contact worksheet as a guide.


Being harassed by a bill collector?

Find out how to get debt collection legal help for FREE here.


Other Complaints about NCO

Read complaints shared by other consumers about this collection agency:

NCO: Stop the phone calls to this private phone number and address! 
We do not owe any business nor any person any past due debt. Period! You people at NCO are rude. They call here and leave messages for someone who …

Bad Advice Caused Delays 
I was advised to make a payment on a hospital bill that was in review because if I didn't it would reflect badly ... but when I made a payment the hospital …

Collection Letter From NCO 
WHAT IS THIS ABOUT?

Calling Wrong Person Won't Stop 
They keep calling about a debt that is not mine and I keep telling them that the party they want is not at my number or living in my house. They call …

Company Calling Me About a Debt But Doesn't Leave Phone Number So I Can Call Back.  
i keep getting calls from this company claiming i have a debt. I haven't a clue what 'debt' i have or with whom i might 'owe'.The recording has an English …

NCO Calling My Job 
I have to say they are one of the worst company I have ever dealt with. They call 4 to 5 time a day. One day I was seating at work and I answer my work …

Nco Group Calling Relatives 
This company has been calling my mother who is 88 and my children who are all adults. They call continuously and I do not live with any of them. They …

Wrong Person, But They Keep Calling 
I have talked with their reps many, many times, and we discovered they have the wrong person. There is another person in this same town with my same first …

Constant Daily Calls For Someone Not Here 
Constantly calling in the early morning hours daily for someone that does not live here anymore.

Continued Robo Calls From Nco Based On Their Erroneous information 
NCO robo calls continue at any hour of the day, including times when they're not open for business to receive return calls. When speaking with an NCO agent, …

Continually Calling For Someone Who Doesn't Live Here 
This company calls my house 5 or 6 times per week. I've told them the person they are trying to reach doesn't live here, but they keep calling.

Doing Background Checks To Get Contact Info For Known Associates 
NCO is calling people we would never put down for a reference. The only conclusion we can come to is they are doing a background check and getting known …

Still Collecting and Not On My Credit Report Anymore 
NCO Financial is not even on my credit report anymore and they are still calling attempting to collect.

Debt Collection Transfer Charge 
NCO Financial told me that my debt was transferred to them from AAFES and that they were allowed by law, US Code 3717 to charge a transfer fee of 25% on …

NCO Financial and Student Loans 
NCO has been contacting me for the past several years and have been collecting my tax refunds for th Dept. of Ed. I called Dept. of Education in April/May …

NCO Financial Settlement Offer 
I was offered a settlement of $695.00 i gave Mika the dates to take the money on NCO got the big chunk for $535.00 on Dec. I was suppose to have i thought …

NCO Financial Keeps Calling 
I had a man call me from this company and demand payment of a bill that was to be paid by my insurance company my ins pays all bills in full. After telling …

NCO Financial Systems Inc. 
ROBERT GLADDEN WOULD NOT EVEN CONCEDE THE DEPT I WAS CALLING ABOUT WAS A SIMPLE MISTAKE HE WOULD NOT TAKE THE INFORMATION I HAD TO GIVE HIM TO CORRECT …

NCO problem 
I was sent a letter about debt on my credit card. I owe around $8000, I have paid every month but not the full minimum. Instead the credit card company …

NCO Financial complaint 
The firm contacted me, asked for me to return the call, did not have a record that they called me nor would they disclose the nature of their business. …

NCO Financial 
When you terminate your phone service, any "do not call" block you have in place for telemarketers on your old number is removed. So why isn't the reverse …

NCO financial systems 
Phones calls going back 6-9 months, on a debt I don't owe for a person I am Not. I have called the number so many times to get it stopped, and it starts …

NCO Financial Group 
I am consistently being harassed by a collection Supervisor at NCO Financial by the name of Todd Clark. He is a prick, an embarrassment to that company …

nco finnacial problem 
They called at least 30 times a day some days they would call 8 times in a row different numbers but it read nco they told me they would take my daughter …

NCO Financial - Debt Not Mine 
NCO Financial leaves harassing recorded messages daily, at all hours, saying to contact them that day. They leave no name associated with the call. When …

NCO 
NCO contacted me about 3 weeks ago and continued to call me 5 times a day on my home and cell phone. I told them I had made arrangements with a dept consolidation …

NCO Financial 
I was told to settle my debt with NCO, by a representative, that day and she would be able to take $100 off of the debt total. So, reluctantly I gave her …

NCO debt collecting agency 
Whoever they are, please STOP them soon. They fail to mention a name they are calling for. They fail to observe "normal" hours of contact. …

NCO Financial Systems / NCO Group 
I live in Pennsylvania & have been receiving recorded calls every day claiming to be collecting a debt. I have NEVER done business with this company nor …

NCO Financial Services 
Long Story Made Short: I had internet service connected with Provider "A". A storm severed the line and the provider had still not repaired it after …

NCO and the numerous names it uses, LLC, FIN, Portfolio, etc 
Several years ago I had a financial meltdown due to the dot.com bubble burst and the failure of several firms that my bank was using for my IRA investments. …

NCO offer 
nco says they will settle an American Express bill for 10 percent of what i owe....can they do this?

NCO Collectors 
I am an employee, I should know how badly they do things.... They do not train their collectors, they hire them "off the street" and sit them with someone …

Can NCO collections look at my credit report? 
My question is--- I was recently contacted by this company though a verification letter and phone call. When this agency called , I informed them i have …

Paying medical bills and NCO is demanding more than I can pay,  
I have been paying my bills and the hospital turned it over to collections, I sent 50.00 and they called and said we didn't agree to this you need to send …

Numerous Calls From NCO 
NCO is calling up to 7 times a day and with their automated message..I have tried to call back but get tired of holding for 20 to 40 minutes at a time …

constant daily calls, even if payment has been made 
Would like to know how to stop the daily calls, I am making some form of payment. Reply from DebtCollectionAnswers.com: If you are making payments …

harrassing phone calls 
I have been receiving calls from people with what appears to be an indian descent and they have called my cellphone as many as 67 times in one day. They …

Owed Money to NCO 
Owe Ford credit $827.24 total, back in 1998....got a dwi...truck got repoed...I was in county hotel, so could not make payments ( 2 left) now after 11 …

Constant Calls, For Whom I Do Not Know 
I receive daily calls from NCO for people i have never met, and have no idea who they are. Hve told them numerous times to quit calling me, but they continue …

They Keep Calling About Relative's Debt 
I keep receiving phone calls from this firm in regards to a debt they are attempting to collect from a family member. this family member has NEVER lived …

Ridiculous Number Of Collection Calls 
This company has been calling me 3-4 times day, Monday - Sunday! It is ridiculous! I was hospitalized last summer (mind you, admitted through the ER …

OMG RUDEST CS REPS EVER!!!! 
I have had to send 3 (count em'...3) cease and desist letters to this company. I received a call last week and let them know for the ump-teenth time that …

Harassing Calls from Debt Collectors 
My name is Robert (last name removed), I keep on get these harassing phone calls every day. I requesting that these harassing calls stop. I can't afford …

Continual Harrassing Phone Calls To My Aunt.  
Continual harassing phone calls to my aunt. SHE does not owe anyone anything, they have the wrong number. They leave a message with a phone number that …

Constant Telephone Calls 
I received a telephone call several weeks ago from NCO. They requested to speak to a particular individual. I told them they must have the wrong telephone …

Credit Check By NCO 
I have just receive a credit report, and noticed that you are a regular inquiries on my credit report. I have try calling and wrote letters and the phone …

NCO Financial Robo Calls 
NCO Financial is robo-calling my cell phone and leaving automated messages stating to call them back. There is no information of who they are trying …

Nco Refused To Give Client Information 
We had been receiving messages on our answering machine to return the call concerning debt collection from NCO. No name was left of who this message was …

NCO is RUDE RUDE RUDE!! 
I called them to settle a debt. I called for info on my due balance and the lady on the phone was more worried about telling me how late I was on my bills …

Calling on a Sunday Afternoon 
NCO called on a Sunday afternoon today,which is a serious violation of my state and federal laws.The call center is located in India!!! I quickly asked …

Collection Calls But No Company Listed 
Getting the true down to earth. Facts. They, NCO Fianacial, sends letters of collections. And randomly I receive telephone automated calls. They send these …

NCO Claiming to be the Department of Education 
In November, I received a call from a group that said they were "NCO Financial, associated with ". After verifying my date of birth (as I don't give …

Background Information

NCO Financial Systems Inc.
Headquarters: Horsham, PA, USA
Number of Years in Business: Over 80
Employees: Approximately 34,000
CEO: Michael J. Barrist
CFO: John R. Schwab
Phone: (800) 550-9619
Fax:(866) 269-8669

Go to the NCO Financial website.

NCO Group Pays Largest FCRA Civil Penalty to Date

In 2004, the FTC announced that NCO Group Inc., one of the nation’s largest debt-collection firms, agreed to settle Federal Trade Commission charges that it violated the Fair Credit Reporting Act (FCRA) because it allegedly reported inaccurate information about debtors accounts to credit reporting agencies. The agreement assessed a $1.5 million fine, the largest civil penalty ever obtained in a FCRA case at that time.

The FTC’s complaint against NCO Group, Inc.; NCO Financial Systems, Inc.; and NCO Portfolio Management, Inc. did not accurately report the date that the original consumer account had first become delinquent before being placed for collection or written off. Debt collectors are required to report this information when they report collection accounts to the credit bureaus. Without that information, credit reporting agencies cannot remove collection accounts from consumers credit reports when required. This protection in federal law helps ensure that outdated debts – debts that are beyond this seven-year reporting period – do not appear on consumer’s credit reports. Violations of this provision of the FCRA are subject to civil penalties of $2,500 per violation.

The proposed consent decree ordered the defendants to pay civil penalties of $1.5 million and permanently barred them from reporting those inaccurate dates of delinquency to the credit bureaus. NCO was also ordered to develop a program so that consumer complaints about this issue would be corrected quickly.

NOTE: The Commission files a complaint when it has “reason to believe” that the law has been or is being violated, and it appears to the Commission that a proceeding is in the public interest. The complaint is not a finding or ruling that the defendant has actually violated the law. This stipulated final order is for settlement purposes only and does not constitute an admission by the defendant of a law violation. A stipulated final order requires approval by the court and has the force of law when signed by the judge.

Pennsylvania Attorney General Settlement with NCO

In January 2006, Pennsylvania Attorney General Tom Corbett reached a settlement with Pennsylvania-based NCO Financial Systems Inc. The Attorney General's Bureau of Consumer Protection reported at that time that it had received more than 800 complaints against NCO Financial since November 2003.

The Attorney General's Office alleged violations of the state's Consumer Protection Law and Fair Credit Extension Uniformity Act, as well as the federal Fair Debt Collection Practices Act. These alleged violations included engaging in or using false, deceptive, or misleading representations or means in connection with the collection of debts.

Corbett said that many consumer complaints involved claims that NCO Financial improperly contacted consumers at their place of employment, or called at unusual times the company knew, or should have known, were inconvenient to the consumer (for example, calling debtors before 8 a.m. and/or after 9 p.m.)

Consumers also complained that representatives the agency used obscene or profane language and tried to threaten, annoy, abuse, or harass them. The attorney general raised allegations that the company communicated with consumers after they had been told in writing that the debt was in dispute or that they wanted the debt collector to cease contact.

NCO Financial denied the allegations while agreeing to change certain practices as well as pay the Commonwealth the sum of $300,000.

Better Business Bureau Reports on NCO

We researched the Better Business Bureau reports on this company as of February 15, 2012 and found the following data:

Number of complaints processed by the BBB
- in the last 36 months: 1415
- in the last 12 months: 444

The agency maintains an "A" rating due to its handling of the complaints filed.

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